Return & Refund Policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us. Please see below for more information on our return policy.
RETURNS
In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
RETURN PROCESS
To return an item, please contact customer service to obtain a Return Adress. After receiving the address, place the item securely in its original packaging and [include your proof of purchase].
Your return shipment is free of charge in some cases. If you return an item and the reason for return isn't a result of an forubom.com error, the cost of return shipping will be deducted from your refund.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- perishable items
- intimates
- gift cards
- custom items
- digital products
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions regarding our return policy, please contact us at our support centre
If the time to cancel the order is earlier than the delivery time and the time indicated on the website can initiate the cancellation order, the order can be cancelled
The store does not limit the number of days to cancel an order. If the order is not shipped, it supports the cancellation of orders.
Once the order is placed, we will process the order within 2-3 days
PLEASE NOTE
If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee should be based on the express company you choose.
If, due to our reasons, the goods received are damaged or not correct, and the consumer is not obliged to bear the shipping fee for this reason.
Return address
Country : China
Province : GuangDongsheng
City : Dongguanshi
Address : Xiaobaiju Supply Chain, 4th Floor, Building B, Kesui Jingu, No. 1 Dongfeng West Road, Dali Village, Qingxi Town
Contact person : Du Zuojun (Qyq)
Postal code : 523648
Phone number : 13360663005
1. Refund Processing Time
Refunds will be credited to your original payment method within 3-5 working days upon our receipt and verification of the returned item . Original shipping fees are refundable if the return results from product defects or order errors on our part.
2. Order Cancellation
• Cancellation Period: You may cancel your order free of charge within 14 calendar days from the order confirmation date (in line with UK distance selling regulations) .
• Order Processing Time: We process all orders within 48 working hours after payment confirmation .
• Cancellation Condition: All cancellation requests submitted before shipment and within the specified 14-day period will be approved unconditionally .
3. Return Procedure
To complete a valid return:
1. Ensure the product is unused with intact tags and original packaging;
2. Include in the package: order number (found in your confirmation email) + detailed return reason (e.g., defective item, wrong size, change of mind);
3. Ship the package to the return address provided via your customer account;
4. Retain the tracking number for shipment monitoring.
4. Estimated Return Shipping Costs (GBP)
Costs vary by package weight and destination. Below are UK domestic estimates :
• Light parcels (≤2kg): £8 - £15
• Standard parcels (2-5kg): £15 - £30
• Bulky items (>5kg): £30 - £60
Note: Return shipping costs are borne by the customer for change-of-mind returns. We cover all return fees if the item is defective, non-conforming, or incorrectly shipped .
